Reflecting on 34 Years of Marketing, Messy Pivots, and Learning to Pay Attention There’s a quote that’s been running through my mind lately. You hear it at conferences, in marketing books, and usually from the one person in the meeting brave enough to say it out loud: “When you speak to everyone, you talk to […]
The rise of AI search has turned citations and NAP data into something closer to digital DNA. Google’s old-school blue-link world cared about backlinks and keyword density, but AI assistants now pull from knowledge graphs, not just websites. That means every place your business is mentioned online, every directory listing, every stray abbreviation of your […]
How Google’s “Have AI Get Prices” is Revolutionizing Local Search & Zero-Click Optimization For decades, the fight for local customers on Google focused on visibility. Whether it was ranking high in organic search, dominating the local map pack, or securing the top spot in Local Services Ads, the goal was clear: make sure your business […]
Don’t Just Get Clicks—Own the Answer Don’t Just Get Clicks—Own the Answer. The Small Business Guide to AI Search & Zero-Click The Wake-Up Call: Zero-Click is the New Normal The way customers find you has fundamentally changed. Most searches now end on Google’s results page, never leading to a website click. This is the “Zero-Click” […]
Podcast Summary Modern SEO strategy demands content creators serve two distinct audiences simultaneously: human personas who skim for emotional connection and AI search agents that read every detail for structure and context. This paradigm shift means businesses are not just writing for clicks but are striving to be chosen by both the customer and the algorithm that shapes discovery. To achieve […]
The Invisible Tug-of-War in Modern SEO Every business investing in SEO and content marketing today is, whether they realize it or not, serving two very different audiences. On one side are your human visitors — scanning headlines, scrolling quickly, deciding in seconds whether you understand them. On the other side are search engines and AI agents — reading every […]
The way people search online is changing rapidly. Instead of typing keywords into a search box and scrolling through a list of links, users increasingly receive direct, conversational answers — complete with recommendations, insights, and citations — all driven by artificial intelligence. Google’s Gemini AI Search Mode, sometimes called “AI Overview” or just “AI Mode,” is […]
Facing an ADA demand letter can feel like a devastating threat, but it doesn’t have to be. This episode reframes the challenge of ADA compliance and the need for an ADA audit from a costly legal headache into a strategic opportunity. We reveal the surprising truth about modern lawsuits—from trivial physical access claims to escalating digital accessibility cases—and provide […]
Imagine you’ve finally opened your own small business—a restaurant, a salon, or a gift shop. After years of planning and hard work, a formal letter arrives from an attorney. It alleges a violation of the Americans with Disabilities Act (ADA) and threatens a lawsuit unless you settle for thousands of dollars. This scenario plays out […]
Why Consistency Is Your New SEO Lifeline The landscape of local SEO is changing rapidly. For years, businesses focused on rankings with backlinks, keywords, and citations—treating each directory as just a checkbox on a long list of optimizations. But now that AI-driven search experiences are dominating Google’s results pages, the game has completely transformed. We’ve […]